Turtle Installation Services LLC, doing business as Turtle Clear Home (“Turtle Clear Home,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, protect, and retain information when you visit TurtleClear.com, submit a form, schedule a water assessment, communicate with us, purchase services, or otherwise interact with Turtle Clear Home.
We may collect information that you voluntarily provide, including:
Name
Email address
Telephone number
Property or service address
Appointment and scheduling information
Information about your home, water source, water concerns, and existing equipment
Messages, questions, photos, documents, or other information you submit
Service, installation, warranty, and customer-support records
Communication preferences and SMS consent selections
We may also automatically collect limited technical information when you use our website, such as:
Internet Protocol address
Browser and device type
Pages viewed
Date and time of visits
Referring website
Cookies and similar website technologies
We may use personal information to:
Respond to questions and assessment requests
Schedule, confirm, reschedule, and manage appointments
Perform water assessments and recommend appropriate solutions
Provide estimates, installation, maintenance, and customer support
Send service-related communications and updates
Maintain customer and warranty records
Improve our website, services, processes, and customer experience
Protect against misuse, fraud, or security threats
Comply with applicable legal, licensing, insurance, and recordkeeping requirements
Send promotional communications when the recipient has provided the applicable consent
Consent to receive marketing communications is optional and is not a condition of purchasing goods or services.
Turtle Clear Home may send informational or promotional text messages only in accordance with the consent choices made by the recipient.
Informational messages may include assessment-request confirmations, booking reminders, appointment confirmations, scheduling updates, customer-service follow-up, and service-related notices.
Marketing messages may include special offers, discounts, promotions, and updates about Turtle Clear Home services.
Message frequency varies. Message and data rates may apply. Recipients may reply STOP to unsubscribe or HELP for assistance.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS consent records, mobile telephone information, and text-message opt-in data are not sold, rented, or transferred for another company’s independent marketing use.
We may use service providers acting on our behalf to support functions such as:
Website hosting
Customer relationship management
Appointment scheduling
Telephone and text-message delivery
Email delivery
Payment processing
Analytics
Customer support
Professional installation and business administration
These providers receive only the information reasonably necessary to perform their assigned services and are expected to protect that information.
Text-message opt-in data and consent are disclosed only to providers necessary to operate and deliver the messaging service.
Our website may use cookies or similar technologies to remember preferences, understand website use, measure advertising performance, improve functionality, and protect the website.
You may control cookies through your browser settings. Disabling cookies may affect how certain website features function.
When you interact with a Turtle Clear Home advertisement, Google Business Profile, online form, or scheduling page, we may receive the information you choose to submit.
Advertising platforms may separately collect information according to their own privacy policies. Turtle Clear Home does not control the privacy practices of independent websites or platforms.
We may disclose information when reasonably necessary to:
Operate our business through contracted service providers
Complete a requested assessment, appointment, service, or installation
Comply with a subpoena, court order, law, or regulatory requirement
Protect our customers, employees, property, legal rights, or security
Investigate fraud, abuse, or unlawful activity
Complete a legitimate business reorganization, merger, or transfer, subject to applicable privacy obligations
Mobile information and SMS consent data remain subject to the protections stated in Section 3 and are not disclosed for outside marketing or promotional purposes.
We retain information for as long as reasonably necessary to:
Provide requested services
Maintain appointment, service, installation, and warranty records
Resolve disputes
Meet legal, tax, licensing, insurance, and accounting obligations
Enforce agreements
Maintain valid communication-consent and opt-out records
Information that is no longer reasonably necessary may be deleted, anonymized, or securely archived.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
No website, database, telephone system, or electronic transmission can be guaranteed completely secure. Customers should avoid sending sensitive financial, identification, or account information through unsecured text messages or website message fields.
You may:
Decline optional marketing consent
Submit an assessment request without consenting to SMS
Reply STOP to unsubscribe from text messages
Reply HELP for messaging assistance
Request correction of inaccurate contact information
Contact us regarding a privacy question or request
Adjust cookies through your browser settings
An opt-out request may not prevent communications that are legally required or necessary to complete a transaction or service specifically requested by you, when permitted by applicable law.
Turtle Clear Home’s services are intended for homeowners and adults arranging services for residential property. We do not knowingly collect personal information directly from children under 13.
Our website may contain links to other websites or services. Turtle Clear Home is not responsible for the content, security, or privacy practices of independently operated websites.
We may revise this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date.
Continued use of our website or services after an update is subject to the revised policy.
Questions or requests concerning this Privacy Policy may be directed to:
Turtle Installation Services LLC DBA Turtle Clear Home
Address: 802 S Hwy 27, Minneola, FL 34715
Email: [email protected]
Office: 352-536-3741
Website: TurtleClear.com